Please note that due to the volume of cases received, and the thoroughness of this process, it may take some time to fully process your case. Once your case is reviewed by an attorney, an analysis with our findings will be mailed to you. After the analyst reviews your case, it will be given to an attorney for review. Once the airline’s response is received, a DOT analyst will review your complaint and the airline’s response to determine if a violation occurred.A Transportation Industry Analyst will forward your complaint to the airline, and the airline will be required to respond to you and the DOT.How the Complaint Process Works For Disability and Discrimination Complaints
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